Privacy Policy

Last updated: [28 January 2026]

3rdimension Prints (ABN: 84 213 767 458; referred to as “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website www.3rdimensionprints.com (“Website”), create an account, place an order, contact us, or otherwise interact with our business.

1. Information We Collect When you interact with our Website, place an order, create an account, or communicate with us, we may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Account login details (username and encrypted password)
  • Payment confirmation details (we do not store full credit/debit card numbers or CVV)
  • Any additional information you voluntarily provide, such as through contact forms, custom order requests, emails, or messages

We may also collect non-personal information such as browser type, IP address, device information, pages visited, and referral sources for analytics and Website improvement purposes.

2. Account Registration If you register an account on our Website:

  • Your information is used primarily to manage orders, process shipping, provide customer support, and facilitate future purchases.
  • You are responsible for keeping your login credentials confidential and notifying us immediately of any unauthorised use.
  • You may request deletion of your account and associated personal data at any time by contacting us (subject to any legal retention obligations, such as tax records).

3. How We Use Your Information We use your personal information to:

  • Process and fulfil your orders, including production, packaging, and delivery of 3D printed products
  • Communicate with you about your orders, enquiries, updates, promotions, or important notices
  • Provide customer support and respond to your requests
  • Improve our products, services, and Website experience
  • Comply with legal, tax, accounting, and regulatory obligations
  • Prevent fraud or misuse of our services

We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes.

4. Payments All payments are processed securely by trusted third-party providers such as Stripe, PayPal, or Square (as applicable).

  • We do not store your full credit/debit card details on our systems.
  • Payment providers handle your payment information in accordance with their own privacy policies and security standards (e.g., PCI DSS compliance). Please refer to the privacy policies of these providers for details on how they manage your data.

5. Sharing Your Information We may disclose your personal information only when necessary to:

  • Payment processors for transaction completion
  • Shipping and logistics providers (e.g., Australia Post or couriers) to deliver your orders
  • Website hosting, analytics, or technical service providers who assist in operating our site
  • Legal or regulatory authorities if required by law, court order, or to protect our rights, safety, or property

All third parties we share data with are required to handle it securely and only for the specified purpose. We do not share your information with unrelated third parties for their own marketing.

6. Cookies and Website Technologies Our Website uses cookies and similar technologies to:

  • Enable core functionality (e.g., cart, login)
  • Remember preferences and settings
  • Analyse traffic, performance, and user behaviour (e.g., via Google Analytics)

You can manage or disable cookies through your browser settings, but this may limit some Website features. For more details, see our Cookie Policy (if separate) or contact us.

7. Data Storage, Security, and Retention We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. Data is stored securely (including encryption where appropriate) and accessed only by authorised personnel.

We retain your information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law (e.g., tax records for 7 years under Australian law). After that, it is securely deleted or anonymised.

8. Your Rights You have the right to:

  • Access the personal information we hold about you
  • Request corrections if it is inaccurate or incomplete
  • Request deletion of your data (subject to legal or contractual retention requirements)

To exercise these rights or make an enquiry/complaint, contact us using the details below. We will respond within a reasonable timeframe (typically 30 days).

9. International Transfers and Third-Party Links Some of our service providers (e.g., cloud hosting or analytics tools) may be located overseas. We take steps to ensure any overseas transfers comply with appropriate safeguards.

Our Website may link to third-party sites (e.g., social media, Etsy, or review platforms). We are not responsible for their privacy practices—please review their policies.

10. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted here with the revised “Last updated” date. Continued use of the Website after changes constitutes acceptance.

11. Contact Us If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact: 📧 Email: 3rdimensionprintsau@gmail.com 🌐 Website: www.3rdimensionprints.com Business: 3rdimension Prints (ABN: 84 213 767 458)

By using our Website, creating an account, or providing us with your personal information, you agree to the terms of this Privacy Policy.vacy Policy.